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Support
Developed and managed by Paul Harrington. For queries and bugs, email yourstopinfo@gmail.com.
Install as an App
YourStop can be installed to your home screen from your browser. Once installed, it opens from its own icon and behaves much like a store-installed app,
with updates delivered automatically through the website.
This application does not sell or share personal information with third parties. It sends requests to YourStop servers for stop lists and departures, and map views
may load map tiles directly from OpenStreetMap. Those tile requests are handled by OpenStreetMap under its own privacy policy.
Your precise location is used only in your browser to find nearby supported stops and is not sent to YourStop servers.
If you would like to report any violations of this policy, please email yourstopinfo@gmail.com.
Why does YourStop ask for my location?
YourStop uses your browser location to find supported operators and stops near you. If you refuse the request, or location permission is blocked,
the application still works but automatic nearby-stop finding is disabled. Use Browse Supported Areas from the side menu instead.
How do I find stops outside my current area?
Open the side menu, choose Browse Supported Areas, then select an operator to view its stops on the map.
How do I see the next departures for a stop?
Click on the stop and an information window appears showing the routes and destinations served by the stop. Click the yellow arrow at the bottom
of the window to show the next departures.
How do I save a stop to My Stops?
Open a stop and use the star button to save it. Saved stops appear in My Stops for quick access later.
Can I view individual departures in more detail?
Yes. Click or touch on a departure and a trip information page will appear showing a trip diagram and map.
What do Live and Live bus mean?
Live means predicted arrival times are available for the bus. Live bus means the vehicle location is also available and can be viewed
on the trip map and diagram.
What is the purpose of the FILTER BY STOP drop down?
This lists stops that can be reached from the current stop without changing vehicle. When a destination is selected, departures which do not stop
at that destination are filtered out. The predicted, or scheduled, arrival time at the destination is also shown.
If the stop has arrivals as well as departures, an ARRIVALS ONLY option is also available. This can be useful when picking someone up from the stop or station.
If the stop has arrivals as well as departures, an ARRIVALS ONLY option is also available. This can be useful when picking someone up from the stop or station.
What do the colours and status messages mean?
Added trip means the transit provider has added a new unscheduled trip to the real time data. YourStop has limited schedule information for these
trips and tries to show them as clearly as possible.
Schedule unmatched means a live departure was received, but it could not be matched to the published schedule. This can happen when schedule and live feeds are temporarily out of sync.
Trip canceled or Stop skipped means the provider has reported that the trip will not run, or will not serve this stop. Alerts, when available, may give more detail.
Schedule unmatched means a live departure was received, but it could not be matched to the published schedule. This can happen when schedule and live feeds are temporarily out of sync.
Trip canceled or Stop skipped means the provider has reported that the trip will not run, or will not serve this stop. Alerts, when available, may give more detail.
Is the stop information accurate?
The stop information is only as accurate as the raw data published by the transport provider. Scheduled times should match the published timetable
for the region.
The reliability of real time predictions varies from operator to operator and depends heavily on the real time data provider.
The reliability of real time predictions varies from operator to operator and depends heavily on the real time data provider.
Why do predicted times and vehicle locations sometimes contradict each other?
This can happen because predictions and vehicle locations often come from separate real time data sources. Predictions estimate when vehicles will
arrive at stops, while vehicle locations report where a vehicle was at a particular point in time.
Why do I sometimes see a question mark beside the bus in the trip diagram?
Many real time feeds tell YourStop which stop the bus is travelling to next. When that information is not available, YourStop estimates the bus
position on the diagram from its GPS location and the stop sequence.
A question mark means the diagram position is less certain. This can happen when the route doubles back on itself, when the GPS location does not line up cleanly with the stops, or when there is another similarly plausible position on the route. It can also appear when the vehicle location has not been updated recently.
A question mark means the diagram position is less certain. This can happen when the route doubles back on itself, when the GPS location does not line up cleanly with the stops, or when there is another similarly plausible position on the route. It can also appear when the vehicle location has not been updated recently.
What do the count up timer and arrow on the trip map vehicle icon mean?
The count up timer shows how long it has been since the vehicle location was reported by the transport provider. The arrow shows the vehicle bearing,
or direction of travel, when that information is available.
The timer may not return to zero when the map refreshes because it is based on the original vehicle timestamp, not simply when YourStop last refreshed the map.
The timer may not return to zero when the map refreshes because it is based on the original vehicle timestamp, not simply when YourStop last refreshed the map.
How is the circular location button on the maps used?
The location button centres the map on your current position. When it is blue, the map keeps following you as you move. Tap it again, or drag the map,
to stop following. If your location is unavailable, the button briefly flashes and returns to grey.
Why does my location on the map sometimes jump around?
High precision location is requested, but GPS positioning is not always available. Your device may use nearby wifi networks and mobile signal towers
to estimate where you are, and this can cause the location marker to move around.
How can I view schedules for a stop?
Schedules for a stop can be viewed by going to My Stops and choosing Schedule. A date and time picker will appear. Enter your desired
date and time, then click on a stop to view the schedule from that time.
Why does the Fetch Later Trips button sometimes not appear?
When this button does not appear, all trips within 24 hours of the selected start time are already being displayed. To view later trips, use schedule
mode and enter a later start date or time.
What does the exclamation mark on the departures page mean?
It means the transport provider has posted a notice or alert which may be relevant for this stop. Notices can relate to the stop itself, such as
access or building works, or to delayed trips and detoured routes.
When the exclamation mark appears, a Show Notices button is also shown below the departure listings. Clicking either will display the notices.
When the exclamation mark appears, a Show Notices button is also shown below the departure listings. Clicking either will display the notices.