Are there equivalent mobile applications for YourStop ?
As a lot of effort has gone into making YourStop as mobile friendly as possible, there are no mobile applications. However if you
are an Android user and select Add to Home screen when browsing YourStop, an icon will be added to your home page. When YourStop
is opened using this icon, there is a look and feel that is somewhat similar to mobile applications.
My area is not listed ?
More places will be added over time and it is worth checking in future to see if your city or region has been added.
When searching for stops why do I sometimes see more than one entry with the same name but a different number in
parentheses after it ?
The stop names are taken automatically from the transport operator's system. When stops are on an intersection of two streets, the name
given to the stop is often a combination of the street names. There are often multiple stops on different corners of a junction.
While some operators distinguish between them by appending abbreviations such as eb for eastbound, many do not. The number in
parentheses is a unique identifier used by the operator and is shown to illustrate that the stops are in fact different. This number can
also be used to search for a stop if one happens to know what it is.
Is the stop information accurate ?
The stop information is only as accurate as the raw data published by the transport provider. Any scheduled times shown should be
accurate and reflect schedules found elsewhere for the region. The reliability of real time data varies enormously from operator
to operator. For areas where live data is available, this is indicated in the city list.
How can I view live data for a stop ?
Live or real time data for a stop will be automatically shown if it is available and the date and time in the datepicker has not
been changed. You may notice that whenever you click on the My Stops or Find menu option, the date and time are
reset to the current date and time. This enables live data to be shown if it is available. Where live data is being used for a
trip, a circle containing a letter will be shown next to the time (see below for an explanation of the letters). The scheduled time
and other information can be viewed by clicking on the trip.
I have seen live data before for one of my stops but I do not see any now ?
In this case check that the date and time in the datepicker match the current date and time. As long as the date and time shown
are within 30 minutes of the current date and time, live data if available will be used. Otherwise only scheduled data is displayed.
When viewing departures for a stop why am I seeing different colors for different trips ?
The colors used are taken directly from the transport providers route data. In many cases the color of the trip matches a well known color
that is used for the route along which the trip runs. In other cases however, the colors are more randomly assigned to routes and don't
have any particular commuter significance. If the colors shown for departures at your stop are of no signficance or are otherwise bothering
you, they can be turned off in the MyStops page.
When viewing the departures for a stop can more detailed information be listed for individual departures ?
Yes. Click or touch on a departure and a new trip information page will appear showing detailed information.
Why does an exclamation mark in a circle sometimes appear at the top of the departures page and what does it mean ?
It means that the transport provider has posted notice(s) or alert(s) which it feels are relevant for this stop. They may be notices in relation
to the stop itself such as access or building works. Alternatively they could be alerts about delayed trips or detoured routes which visit the stop.
Whenever the exclamation mark appears at the top of the departures page, there is also a Show Notices button below the departure listings.
Clicking on either of these will display the notices. The colour of the circle around the exclamation mark varies from yellow to red. The more
recent the latest relevant message for the stop is, the more red the colour is.
When viewing departures for a stop why does the letter V sometimes appear in a circle ?
This happens when there is vehicle location information available. The actual location information itself will be shown when the trip is
clicked on and an icon showing the location of the bus or train should appear on the trip stop diagram.
When viewing departures for a stop why does the letter L often appear in a circle ?
This happens when live predictions are enabled for the trip. If there is also vehicle location information available, a V will be
shown instead. When live predictions are enabled, the time shown is the estimated time. The scheduled time can be viewed by clicking on the
trip and will be the same as the estimated time when the trip is running to schedule.
When viewing departures for a stop, I saw the letter C in a red circle beside the time. What does this mean ?
This means that the trip has been canceled.
When viewing departures for a stop, I saw the letter A in a blue circle beside the time. What does this mean ?
This means that an unscheduled trip has been added.
When viewing departures for a stop, I saw the letter S in a red circle beside the time. What does this mean ?
This means that the stopped is being skipped. This is usually due to a temporary detour. Other stops that are being skipped on the route can
be viewed by going to the trip information page and looking at the trip stop diagram.
What is the Time at Location on the trip information page ?
When the Vehicle Location information is shown, the Time at Location will usually appear alongside it. The
Vehicle Location most often names the next stop that the bus or train will arrive at. However when the vehicle is approaching the
user's stop it can also show En route to Stop, Approaching Stop or At Stop. Needless to day, these location messages
change and go out of date very quickly. We therefore include the time at which these locations are known and by comparing this time
with the current time, a commuter can decide for himself how likely the information is to be still valid. For example if a bus location is
shown as Approaching Stop but the timestamp for this update is 3 minutes ago, it is quite likely that the bus has left your stop and
is on its way to the next one.
When looking at the trip stop diagram why do I sometimes see an estimated time of arrival and sometimes a delay in minutes ?
This all depends on how the transport provider supplies the information. If they supply both an estimated time of arrival at a stop and a delay
we display the estimated time. If they supply just one, that is what we use.
When viewing trip information, I've occasionally noticed contradictions where the predicted arrival time for a stop may
be a few minutes in the future but the vehicle location information is telling me that the bus is approaching or stopped at the stop ?
Yes contradictions do sometimes occur. This is because two separate sources of real time information are being used. In one of them the
transport provider supplies predictions based on multiple criteria for when vehicles will arrive at stops and these are shown verbatim.
The other source is more raw in nature and details where the vehicle is at a given point in time. It is left up to you, an intelligent
and experienced commuter, to decide for yourself from these sources when your bus or train is likely to arrive.
I viewed departures for a stop late at night. Nothing was listed even though there are later buses ?
Listings for a stop will only ever be shown until the end of the selected day. For each city there is a concept of when a travel day
starts and ends and this is usually not midnight to midnight. It is configurable on a per city basis but is typically 3AM until 3AM the
following morning. If for example the date picker shows the time as 2.00AM and nothing is listed for your stop, but you know that there
are normally buses at 3.30AM and 4.30AM, then trying setting the time in the picker to a later hour such as 3AM. This should list these
two buses along with ones later in the morning.
Why does stop information appear on its own page on a mobile but is alongside the search information on a laptop ?
Responsive web design techniques were used. The physical display dimensions on a mobile are smaller so the entire display is used for
displaying stop information.
When viewing stop information on a mobile I cannot find a link back to the Find page ?
There is none. Touch either the left facing arrow on the top left corner of the stop information screen or touch the back button on the mobile
I was searching for a stop on the Find page and clicked on the Faq page looking for usage information.
When I clicked on the Find page again my search criteria disappeared ?
The application is designed so that whenever a menu option is selected, the same initial information for that option is always shown.
Best efforts are made however to preserve state when the browser Back button is selected. If the back button was hit after viewing
information on the Faq page, you would have gone back to the Find page with your search criteria preserved.
Why does the font size and layout change when I decrease the width of the browser window on my laptop ?
Responsive web design techniques were used. Modern smart phones have screen resolutions which are comparable to laptops and large
monitors, yet the physical dimensions of the display are much smaller and the pixels much closer together. If a font size which displays
well on a laptop were to be used on a mobile display, the text would be very difficult to read without zooming in or the phones operating
system would automatically magnify it to compensate giving unpredictable results. Styling techniques are used to allow pages display well
on both mobiles and larger displays. A side effect of this is that when the width of a browser window is reduced beyond a certain point,
it is treated as if it were a mobile display.
Are cookies used when storing my stop information, I do not see any policy message about accepting them ?
Web cookies are not used, instead a HTML5 feature called local storage is implemented. Unlike cookies this does not transfer your stop
information to the server and your stops can be deleted from local storage by clicking the X in the My Stops page.
Which browsers are supported ?
As a general rule this web application will work well on most modern browsers and won't work at all on older ones. If you are using
an older browser you are unlikely to be able to read this. On laptops it has been specifically test with later versions of Chrome, Firefox
and Opera along with Internet Explorer 11 and Microsoft Edge. On mobiles it has been tested on Android using both the native browser and Chrome.
For Safari testing has been limited but it is confirmed to work well using ipads running IOS 8.4.1 and 9.3.5
Why are some functions on YourStop extremely quick while others are less so ?
A single page architecture is used so that all pages are downloaded from the server at the same time. When a menu link is clicked or trip
details viewed, the page is already there and the browser only needs to switch to it. The browser must go to the server however when a
different city is selected or stop information viewed. The length of time these operations taken is dependent on a number of factors such as
your network speed, how busy the server is and the number of stops within the region (which affects the size of the supporting
database on the server).